Refund policy

Returns / Refunds

Returns must be authorised prior to returning your item/s and within 14 days of delivery.  Change of mind purchases can be returned* and an exchange or store credit will be issued.

(*Pre-Orders, Pre-Sale orders & products on special will not be accepted for change of mind return.)

Returns will not be refunded unless they are deemed faulty. For an item to be deemed faulty outside of our returns timeframe, it may result in a longer wait for an exchange, credit or refund as the manufacturer will need to review the product/s in question.   

Cancellation of orders within our shipping terms and pick up terms will result in a store credit to the value amount of the item purchased. A refund will not be provided in this circumstance nor will one be provided for items purchased as a pre-order, pre-sale or on special. 

This is in addition to your rights under the Trade Practices Act to the remedy of defective goods or goods that are not as described on our web site.  The 7 days change of mind policy does not apply to returns under the Trade Practices Act.

To make a return within the allowed 14 days for Change of Mind:
First, email us at sales@peterwynnscore.com.au to make sure we agree that your item is returnable. This is also to let us know to watch for your return in the mail. No returns can be accepted unless you email us first and we agree to accept the return.

In your email, also tell us whether you want a store credit or exchange.

Shipping cost of the returned item/s is the responsibility of the customer. Please ask the post office for a delivery confirmation label and pass this onto us via email. If we don't receive the goods, we can't offer the credit, exchange or refund.